Privacy Policy

Last updated: 24 September 2026

1. About this policy

This Privacy Policy explains how Ballistic Tool Company Pty Ltd (ABN 75 666 953 395), trading as Diamond Tool Warehouse (“Diamond Tool Warehouse”, “we”, “us” or “our”) collects, holds, uses and discloses personal information.

It applies when you visit diamondtoolwarehouse.com.au, contact us, buy products from us, apply for a business credit account or otherwise deal with us.

We handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Personal information we collect

The personal information we collect depends on how you deal with us. It may include:

• Contact information, such as your name, business name, business role, email address, phone number and business or delivery address.
• Order and account information, such as products ordered, order history, invoices, delivery details, returns, warranty matters and payment status.
• Payment information, such as transaction details and payment status. Payments made through our website are processed by Stripe. Stripe generally handles the payment card details required to process a transaction.
• Credit application information, such as business details, trade references, payment history and relevant information about directors, owners, partners or proposed guarantors.
• Enquiry and communication information, such as information you provide when requesting a quote, making an enquiry, contacting customer service or making a complaint.
• Website information, such as IP address, browser and device information, pages visited, referring website and information collected through cookies or similar technologies.
• Marketing preferences, such as whether you have subscribed to or opted out of marketing communications.

We generally collect personal information directly from you. We may also collect it from an authorised representative, your business, a trade referee, a payment or delivery provider, or a credit information provider, where relevant and permitted by law.

Please ensure that you are authorised to provide us with another person’s personal information.

3. Why we collect and use personal information

We may collect, hold, use and disclose personal information to:

• respond to enquiries and provide quotes, products and customer support;
• process and deliver orders and manage payments, accounts, returns and warranties;
• assess and administer applications for business credit and manage credit accounts;
• communicate with you about your orders, account, enquiries or our services;
• send marketing communications where permitted by law;
• operate, maintain, protect and improve our website and services;
• investigate complaints, prevent fraud and protect our business, customers and staff; and
• comply with legal obligations or establish, exercise or defend legal claims.

If you do not provide information we reasonably need, we may be unable to provide a requested product, service or credit account.

4. Business credit applications and credit checks

When assessing or managing an application for a business credit account, we may obtain relevant business credit information from CreditorWatch and/or Equifax.

CreditorWatch may be used for commercial business credit information. Equifax may be used for company and, where relevant and permitted, director credit information.

We will only obtain personal credit information where permitted by law and after providing any required notice and obtaining any required consent or authorisation. We will use that information only for purposes permitted by law, including assessing or managing the relevant credit application or account.

Equifax: 138 332 — equifax.com.au
CreditorWatch: creditorwatch.com.au/contact-us

If you have a question about a credit check relating to your information, contact us at admin@dtwh.com.au.

5. When we disclose personal information

We may disclose personal information, where reasonably necessary for the purposes described in this policy, to:

• Stripe, to process website payments;
• Synergy Wholesale, which provides our website hosting and email services;
• Google, which also provides email services;
• delivery, freight and logistics providers;
• website, e-commerce, information technology, data storage and cybersecurity providers;
• email, customer service, marketing and website analytics providers;
• credit information providers, trade referees and credit reporting bodies, where relevant and permitted by law;
• our professional advisers, insurers and debt-recovery providers;
• government agencies, regulators, courts or law enforcement where required or authorised by law; and
• a person or organisation involved in a proposed or completed sale, restructure or transfer of some or all of our business.

We do not sell personal information. We may use service providers to perform services for us, and those providers may handle information needed to provide those services.

6. Overseas handling

Our website hosting and Synergy Wholesale email services are hosted on Australian servers located in Sydney.

Google and Stripe may process or store personal information outside Australia, including through their service providers. The countries involved may depend on the service and the provider’s arrangements. We will identify relevant countries in this policy where practicable.

7. Cookies and website information

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, improve performance and measure marketing where applicable.

You can manage or block cookies through your browser settings. If you block certain cookies, some website features may not work as intended.

8. Marketing communications

We may send you marketing communications where permitted by law. You can opt out at any time by using the unsubscribe option in the communication or contacting us at admin@dtwh.com.au.

We may still contact you about an order, account, enquiry or other service matter.

9. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmitting or storing information can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, or as required or permitted by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Access and correction

You may ask us for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Contact us at admin@dtwh.com.au. We may need to verify your identity before responding. If we are unable to provide access or make a correction, we will explain why, subject to any legal restrictions.

11. Privacy complaints

If you have a complaint about how we have handled your personal information, contact us at admin@dtwh.com.au and describe your concern. We will review and respond to your complaint.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Other websites

Our website may contain links to third-party websites. Those websites have their own privacy practices, and we are not responsible for how they handle personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on our website with its updated date.

14. Contact us

Ballistic Tool Company Pty Ltd trading as Diamond Tool Warehouse
ABN: 75 666 953 395
Email: admin@dtwh.com.au
Website: diamondtoolwarehouse.com.au